FREQUENTLY ASKED QUESTIONS...

Geographically, what areas in the U.S. does Axiom ship to?

Will Axiom invoice us for purchases or are we required to pay by credit card?

How much notice does Axiom require for an onsite drug screening?

What hours of the business day are Axiom Customer Service Representatives available to address questions or concerns?

Does Axiom have a reimbursement policy in the event a customer is dissatisfied with a product or how it was delivered?


Geographically, what areas in the U.S. does Axiom ship to?

Axiom ships throughout North America.

Will Axiom invoice us for purchases or are we required to pay by credit card?

Absolutely, Axiom invoices for a net 30 day payment.

How much notice does Axiom require for an onsite drug screening?

Twenty four (24) hours is required for an onsite drug screen collect.

What hours of the business day are Axiom Customer Service Representatives available to address questions or concerns?

7:00 a.m. - 5:00 p.m. CST Monday - Friday

Does Axiom have a reimbursement policy in the event a customer is dissatisfied with a product or how it was delivered?

Yes, Axiom offers an unconditional guarantee on all its products and reimbursement for damaged goods received with some conditions. ANY products returned by customers are subject to 20% deduction for restocking charge.